Job highlights

- Robust command of English and proficiency in MS Excel and MS Office

- Handle customer inquiries, resolve complaints, maintain records, coordinate with departments, and prepare reports

Key Responsibilities

- Handle customer inquiries through calls, messages, emails, and other communication channels.

- Provide customers with accurate and timely information regarding services, bookings, requests, and concerns.

- Understand customer issues and resolve complaints professionally and efficiently.

- Maintain and regularly update customer accounts, records, and relevant information.

- Coordinate with internal departments to address customer requirements and ensure timely resolution of issues.

- Prepare reports, trackers, and other documents using MS Excel and MS Office.





- Monitor pending customer requests and ensure timely follow-ups.

- Maintain professional communication and uphold the company's service standards and values.

Requirements

- Excellent verbal and written communication skills.

- Strong command of English is mandatory.

- Good interpersonal and customer-handling skills.

- Basic to good knowledge of MS Excel and MS Office.

- Ability to handle customer concerns calmly and professionally.

- Freshers and candidates with 2 years of relevant experience can apply.

- Candidates based in Pune will be preferred.

Perks and benefits

Health insurance, Performance bonus

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