Job TitleGCOFunction / DepartmentRuralDepartment HeadRural HeadReporting ManagerAssistant Unit Manager / Unit Manager

Purpose of the Job:

Sourcing and training customers

Running required credit checks

Collecting repayment on the fields

Describe the KPIs against each perspective

PerspectiveKey Performance IndicatorsBusiness and Financial ManagementCollections quality (collected versus demand)

Disbursal amount

Insurance attachment rate

- Customer Focus- Conducting center meetings , collections , disbursement
- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc.
- Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control)

Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos.

Total :

Sr. No.Direct Reportees

(functional title/role title)Indicate brief job purpose1 2

Self deliverables The most significant tasks performed on an individual basis without involving subordinates are

Sr. NoTask performed1

- Sourcing and training customers: GCO is responsible for running street meetings; for maintaining lists of interested customers; and for conducting Compulsory Group Trainings with interested parties.
- Running required credit checks:



GCO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; for conducting cash flow analyses; and for running business and residential CPVs.
- Collecting repayments on the field: GCO is responsible for running weekly center meetings with customers; for ensuring 100% attendance and repayment; and for managing non-repayment by customers.
- Participating in marketing and branding events: As necessary.

2 3 4 5 Other factors relevant to the job

Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required)

Sr. NoOther relevant factors (Required Skills)1Behavioral competencies

Extremely disciplined and process-oriented

Able and willing to spend majority of time in the field

¢ Ability to work with minimal direction (self-starter)

¢ Good interpersonal, relationship management, customer service, and rapport building skills.

¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems

¢ Demonstrated potential to take initiative in building a growing customer base and team

2Technical competencies

¢ Ability to read and write in regional language; knowledge of basic English a bonus

Prefer individuals who own bikes

Expertise required/ Domain Knowledge: Rural Market knowledge

No. of years of relevant experience: 3-5 Yrs

Any specific specialization/education: 12th or Graduates

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