Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services.

This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: GCP Production support

Location: Hyderabad

Work Type: Hybrid

Job Type: Full Time

- Responsible for support functions and driving the execution of multiple Application/Platform support services including incident triage, root cause analysis, change evaluation-execution-validation, deployment management, BCP and risk & vulnerability management, patching, monitoring.
- Provides on-call production support of Mission Critical applications and resolve issues within RTO.
- Leverage diagnostic tools to maintain, troubleshoot and restore service or data to systems
- Bring in engineering, operational management in various domains like AI & Cloud
- Leverage AI-enabled applications, tools, Large Language Models (LLMs), Generative AI, Agentic AI frameworks, and Retrieval-Augmented Generation (RAG) architectures
- Champion continuous improvement to drive stability and operational excellence
- Work with SRE mindset. Building Automated solutions for daily redundant production support activities.
- Ability to understand and escalate issues efficiently and appropriately. Identify system bottlenecks and opportunities for process improvements
- Communicate,



co-ordinate and collaborate with multiple support teams and stakeholders

Required Qualifications:

- Must have 12+ Years of Production Support experience
- Proven experience implementing SRE processes in support teams
- Experience supporting applications using Python stack
- Knowledge and understanding of technology infrastructure: data center, network, storage, and compute domains.
- Hands on experience on GCP with certification
- hands-on experience in configuring, managing, and optimizing GPU-based infrastructure and environments for AI/ML workloads.
- Proven expertise in diagnosing and resolving capacity, performance, and scalability issues associated with AI and machine learning workloads.
- Robust experience troubleshooting, supporting, and resolving production issues in Generative AI (GenAI) applications and services.
- Knowledge/experience of Python/Shell scripting.
- Knowledge/ experience supporting Data Science/AI/ML platforms
- Strong user/admin experience with Linux/Unix command line.
- Exposure supporting with big data technologies such as Hadoop, Spark, elastic search etc
- Strong experience with monitoring systems such as Splunk, App Dynamics.
- Candidate should have experience in serving as a liaison between technology infrastructure operations and business projects.
- Excellent verbal and written communication skills.
- Exceptional problem solving and analytical skills.
- Willing to work in shifts (24x7 models)

TekWissen Group is an equal opportunity employer supporting workforce diversity. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GCP Production support Professional (Hyderabad)
🏢 TEKWISSEN ®
📍 Hyderabad