Company Description Accor is a global hospitality group with more than 290,000 team members who place people and memorable guest experiences at the center of everything they do. With 45 hotel brands and 5,600 properties worldwide, Accor offers opportunities across luxury hotels, smart economy properties, residences, and full-service resorts. The group brings together a fully integrated ecosystem of brands, personalized services, and expert solutions to continually reimagine how people experience hospitality.

Accor is committed to creating a positive impact locally and globally, ensuring that the benefits of hospitality are shared widely. Team members are encouraged to grow, achieve, and contribute to a culture of service and innovation.

Role Description The Front Office Team Leader is a full time, on-site role based in Vadodara. This role oversees daily front office operations, ensuring efficient check-in and check-out processes, accurate reservations handling, and a welcoming experience for all guests.

Responsibilities include leading and coaching front office team members, managing guest inquiries and complaints, coordinating with other departments to resolve issues, and maintaining high standards of service and professionalism.

The Front Office Team

Leader monitors occupancy, room assignments, and billing accuracy, and supports the implementation of brand standards and service initiatives. This role also involves training new team members,



promoting guest satisfaction, and contributing to a safe, inclusive, and well-organized front office environment.

Qualifications

- Candidates should possess strong guest service and communication skills, including the ability to handle inquiries, resolve complaints, and interact confidently with a diverse range of guests.
- Candidates should possess leadership and team management skills, such as coaching staff, organizing shifts, delegating tasks, and motivating the front office team.
- Candidates should possess organizational and administrative skills, including attention to detail, record-keeping, billing accuracy, and efficient handling of check-in, check-out, and reservations.
- Candidates should possess operational and problem-solving skills, including coordination with other departments, quick decision-making, and the ability to manage unexpected situations calmly.
- Hotel management or hospitality experience, preferably in front office or guest-facing roles, is highly beneficial.
- Familiarity with hotel property management systems (PMS) and basic computer skills would be advantageous.
- A diploma or degree in hospitality management or a related field is preferred, or equivalent skilled experience.
- Ability to work varied shifts, including weekends and holidays, and maintain a professional appearance and behavior in line with Accor standards.

📌 Front Office Team Leader (Vadodara)
🏢 Accor
📍 Vadodara