Role & responsibilities

- Handle inbound and outbound customer calls, emails, or chats professionally.

- Respond to customer inquiries regarding products, services, or company policies.

- Resolve customer complaints efficiently and escalate complex issues to the appropriate department.

- Maintain accurate records of customer interactions and transactions.

- Provide accurate information about products, prices, promotions, and availability.

- Handle customer complaints, returns, and exchanges according to company policies.

- Coordinate with the sales team and store staff to resolve customer issues.

- Maintain records of customer interactions and feedback

- Inform customers about new products, offers, and loyalty programs.

Preferred candidate profile

- 1 to 2 years of experience in retail customer service, customer care, or front desk roles.

- Male Candidates Preferred

- Positive communication and interpersonal skills

📌 Customer Care Executive (Nagercoil)
🏢 Jeyachandran Textiles
📍 Nagercoil