Front Office & Guest Relations Executive

Nasr Polo | Hyderabad | On-site

About the role

Nasr Polo is looking for a polished, hospitality-driven professional to create an exceptional experience for our riders, members, parents and visitors. You will be the first point of contact and coordinate front-office activities with warmth, professionalism and attention to detail.

This role suits someone with a solid hospitality background who communicates confidently, manages competing priorities and takes ownership of guest service.

Key responsibilities

- Welcome members, riders and visitors, providing attentive and professional service.
- Handle phone, WhatsApp, email and in-person enquiries with explicit, timely communication.
- Coordinate riding lessons, appointments and bookings with instructors and the operations team.
- Manage registration, attendance, payment follow-ups and accurate guest records.
- Explain lessons, packages and membership options, and follow up with prospective customers.
- Resolve guest concerns calmly and coordinate with the appropriate team.
- Support events and daily activities while keeping the front desk organised.
- Anticipate guest needs and follow through on requests until they are resolved.

Qualifications and experience





- Degree or diploma in Hospitality Management, Hotel Management or a related field preferred.
- At least 2 years of relevant experience in front office, guest relations or guest services within hotels, resorts, private clubs or premium hospitality environments.
- Excellent spoken and written English; Hindi and Telugu are an advantage.
- Solid interpersonal skills, professional presentation and a welcoming manner.
- Ability to manage multiple enquiries, schedules and administrative tasks accurately.
- Confidence using email, WhatsApp Business, Microsoft Office or Google Workspace, and booking or customer-management systems.
- Willingness to work on-site and accommodate weekend schedules.

What we value A service-first attitude, reliability, discretion and genuine care for the guest experience. Prior knowledge of polo or horse riding is welcome but not required.

Application

Please apply with your CV, highlighting your hospitality experience, guest-facing responsibilities and availability to join.

Pay: From ₹30,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Front office & guest relations executive (Hyderabad)
🏢 Nasr Polo u0026 equestrian Academy
📍 Hyderabad