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Front Office Associate

Department: Front Office | Experience: 0–2 Years | Employment: Full-Time

We are looking for a friendly, skilled, and guest-focused Front Office Associate to join our team. The ideal candidate will be responsible for creating a warm first impression and ensuring a smooth and memorable guest experience.

Key Responsibilities

- Welcome, greet, and assist guests in a professional and friendly manner.
- Handle check-ins, check-outs, reservations, and guest requests efficiently.
- Provide accurate information about hotel facilities, services, and local attractions.
- Respond to guest queries and resolve concerns promptly and courteously.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
- Handle guest billing, payments, and front office documentation accurately.
- Maintain updated guest records and ensure proper shift handovers.
- Follow hotel SOPs, service standards, and safety procedures.
- Support the team in achieving high guest satisfaction and service quality.

📌 Front Office Associate (Chennai)
🏢 Shilton Hospitality
📍 Chennai