Job Title: Front Office Associate

:

We are looking for a friendly, professional, and customer-oriented Front Office Associate to join our hotel team. The candidate will be responsible for managing front desk operations, assisting guests, handling reservations, and ensuring excellent guest satisfaction.

Roles and Responsibilities:

- Welcome guests and provide excellent customer service.
- Handle guest check-in and check-out procedures.
- Manage room reservations, cancellations, and booking inquiries.
- Answer phone calls, emails, and guest queries professionally.
- Coordinate with housekeeping and other departments.
- Handle guest complaints and resolve issues promptly.
- Prepare guest bills and process payments accurately.
- Maintain guest records and update hotel management systems.
- Provide information about hotel facilities, services, and policies.
- Ensure smooth daily front office operations.

Requirements:





- Good communication and interpersonal skills.
- Basic computer knowledge.
- Customer service and problem-solving skills.
- Professional appearance and a positive attitude.
- Previous hotel front office experience is preferred but not mandatory.
- Willingness to work in rotational shifts.

Job Type: Full time

Department: Front Office

Industry: Hospitality / Hotel

Skills Required: Guest Relations, Customer Service, Front Desk Operations, Reservation Management, Communication Skills, Billing, and Check-in/Check-out Procedures.

Contact : HR - (phone hidden)

Mail Id : [email protected]

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits

- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Associate (Thanjavur)
🏢 KG Residency Inn
📍 Thanjavur