Job highlights

- Experienced within a front office hospitality setting and well versed with property management softwares . Passionate for the hospitality and the youth travel market . Fluent in English with knowledge of an additional language being desirable .
- Always be great friends with our guests and break the ice between you and the travellers with ease

- Be really really organised
- Keep cool when the pressure hits
- Enjoy a super-fast pace
- Understand this is a business, be passionate about maximising revenue
- Be creative, innovative and digitally smart

- Be yourself

YOU WILL
- Report to the Property Manager
- Be part of a dynamic team that embodies the Zostel spirit
- Take full ownership and resolve guest complaints yourself
- Engage with guests, fostering a passion for independent travel
- Have in-depth knowledge of your city s caf s, bars, restaurants, art and music
- Efficiently handle check-in and check-out processes ensuring accurate guest records
- Manage room reservations, modifications,



cancellations and maintain up-to-date availability records
- Address guest inquiries, requests, and complaints promptly providing excellent customer service
- Use property management software for bookings, check-ins, check-outs and report generation
- Manage the front desk cash drawer, process payments, prepare financial reports and handle billing inquiries
- Coordinate with housekeeping to ensure rooms are ready, monitor room inventory and conduct regular inspections
- Comply with all company policies, including Fire Training, Health Safety and Food Hygiene

YOU ARE:
- Experienced within a front office hospitality environment and well versed with property management softwares
- Passionate for the hospitality and the youth travel market
- Fluent in English with knowledge of an additional language being desirable
- Experienced working with a Property Management System

📌 Front Desk Manager (Gurugram)
🏢 Zostel Hospitality
📍 Gurugram