1. Job Overview

Job Title: Franchise Sales & Operations Manager – Luxury Retail & Couture

Industry: Luxury Fashion, Designer Wear, Couture, Premium Retail

Department: Franchise Development, Sales & Retail Operations

Reporting To: Head of Retail / Business Director / CEO

Job Purpose To drive franchise expansion and manage sales and operational performance across franchise-owned or franchise-operated retail outlets. The role focuses on identifying potential franchise partners, developing business opportunities, negotiating commercial terms, coordinating store launches, monitoring franchisee performance, and ensuring consistent brand standards across all locations.

2. Key Responsibilities

A. Franchise Sales & Business Development

· Identify and develop prospective franchise partners, investors, and retail business owners.

· Generate franchise leads through networking, referrals, exhibitions, business events, and direct outreach.

· Present the brand's franchise business model, investment requirements, commercial terms, and growth opportunities.

· Conduct franchise partner meetings, presentations, negotiations, and follow-ups.

· Evaluate franchise applications based on financial capability, retail experience, market knowledge, and brand fit.

· Build a pipeline of prospective franchisees and manage the sales cycle from lead generation to agreement signing.

· Achieve franchise acquisition, expansion, and revenue targets.

· Maintain relationships with existing franchise partners to encourage further expansion.

B. Franchise Expansion & Store Development

· Identify potential markets, cities, and locations for new franchise outlets.

· Evaluate catchment areas, customer demographics, competition, rental costs, and business potential.

· Coordinate site selection, store feasibility, investment planning, and business projections.

· Work with design, architecture, merchandising, legal, and finance teams during store development.

· Coordinate franchise documentation, agreements, approvals, and onboarding.

· Monitor store fit-outs, branding, merchandising setup, recruitment, and launch readiness.

· Support new store openings and ensure adherence to the approved brand concept.

C. Franchise Operations Management





· Monitor the operational performance of franchise outlets.

· Ensure franchisees follow brand guidelines, SOPs, service standards, and operating procedures.

· Conduct periodic store visits, operational audits, and performance reviews.

· Monitor sales reports, stock availability, customer service, and store productivity.

· Support franchise partners in resolving operational challenges.

· Coordinate with franchisees on replenishment, transfers, pricing implementation, promotions, and collection launches.

· Ensure consistency in visual merchandising, product presentation, customer experience, and brand identity.

D. Sales Performance & Business Growth

· Establish sales budgets and performance targets for franchise outlets.

· Track monthly revenue, store profitability, average transaction value, conversion rates, and inventory turnover.

· Analyze store performance against budgets and identify opportunities for improvement.

· Develop sales action plans with franchise partners to improve productivity.

· Support local marketing initiatives, clienteling, VIP events, and collection launches.

· Identify underperforming stores and implement corrective action plans.

· Work with franchisees to improve customer retention and repeat business.

E. Franchisee Relationship Management

· Act as the primary point of contact between the brand and franchise partners.

· Conduct regular business reviews and communicate new collections, policies, and initiatives.

· Provide guidance on staffing, sales processes, stock planning, and customer experience.

· Address franchisee concerns and coordinate resolution with internal departments.

· Build long-term partnerships based on profitability, operational excellence, and brand alignment.

F. Financial & Commercial Management





· Support franchise investment assessments and store-level financial projections.

· Monitor franchise-related revenue, royalty payments, franchise fees, and other contractual obligations, as applicable.

· Review store profitability, operating costs, and business performance.

· Coordinate with finance teams on invoicing, reconciliations, outstanding payments, and commercial reporting.

· Ensure compliance with agreed commercial terms and franchise policies.

3. Qualifications & Experience

· Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field preferred.

· Experience in franchise sales, retail expansion, business development, or multi-store operations.

· Experience in luxury fashion, designer wear, couture, premium apparel, or lifestyle retail is advantageous.

· Strong knowledge of franchise business models, retail economics, and commercial negotiations.

· Proficiency in Excel, sales reporting, CRM tools, and business presentations.

· Excellent communication, negotiation, networking, and relationship management skills.

· Willingness to travel for franchise meetings, market visits, audits, and store openings.

4. Key Performance Indicators (KPIs)

Performance area

Key measures

Franchise sales

Qualified leads, conversions, franchise agreements signed

Business expansion

Recent outlets opened, expansion targets achieved

Revenue growth

Franchise sales growth and applicable franchise income

Store performance

Revenue versus budget, profitability, sales productivity

Operations

SOP compliance, audit results, operational efficiency

Partner management

Franchisee satisfaction, retention, repeat expansion

Financial compliance

Timely payments, reconciliations, commercial compliance

Store launch

Opening timelines, budget adherence, launch readiness

Exp :- 3- 6 yrs

Pay: ₹35,000.00 - ₹56,000.00 per month

Ability to commute/relocate

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:
- 5 yrs: 3 years (Required)

Language:
- English, Hindi & Marathi (Required)

Willingness to travel:
- 100% (Required)

Work Location: In person

📌 Franchise Sales & Operations Manager – Luxury Retail & Couture (Pune)
🏢 Snusha
📍 Pune