Job highlights

- Customer Handling: Proven ability to manage end-user expectations professionally,resolve user frustrations,and provide a positive support experience. .

Disclaimer: This job posting has been aggregated from external source

- Required Qualifications &

Skills Technical Proficiency

FMS L1 End User Support Engineer

Position Summary

We are seeking a customer-focused and reliable FMS L1 End User Support Engineer to provide frontline technical assistance across our enterprise environment. In this onsite role, you will be responsible for resolving day-to-day hardware, software, and network issues, managing service requests via ITSM platforms, and ensuring an exceptional user experience while maintaining compliance with established SLAs.

Key Responsibilities

- Frontline Technical Support: Deliver responsive L1 technical support for desktops, laptops, printers, and various end-user peripherals.

- Incident &
- Problem Troubleshooting:

Diagnose and resolve operating system, email client, productivity suite, VPN, and application issues.

- ITSM &

- SLA Management:

Log, track, and manage incidents and service requests through enterprise ITSM tools, ensuring strict compliance with SLAs.

- Hardware &

- Software Lifecycle:

Execute hardware and software installations, configurations, and component troubleshooting.

- User Onboarding &

- Offboarding:

Support user lifecycle management, including IT equipment provisioning, asset allocation, and secure handovers.

- Escalation &

- Collaboration:





Coordinate effectively with L2/L3 support tiers and external vendors for complex or unresolved technical issues.

- Documentation &

- Asset Tracking:

Maintain accurate asset inventory records and documentation for all support activities.

- Client Engagement: Deliver high-quality onsite support with a solid focus on professionalism, responsiveness, and customer satisfaction.

Required Qualifications &

- Skills Technical Proficiency

- Operating Systems &
- Productivity:

Windows 10/11, MS Office, Outlook, Gmail, and Google Sheets.

- Hardware Diagnostics: Comprehensive desktop, laptop, printer, and peripheral hardware troubleshooting experience.

- Networking &

- Connectivity:

Working knowledge of TCP/IP, DNS, DHCP, and Wi-Fi configurations.

- Directory Services &

- Backup:

Familiarity with Active Directory basics and backup monitoring procedures.

- Service Management: Proficiency in enterprise ticketing systems (ITSM, ServiceNow, or Freshservice).

Soft Skills

- Communication: Clear verbal and written communication skills.

- Customer Handling: Proven ability to manage end-user expectations professionally, resolve user frustrations, and provide a positive support experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 FMSEnd User Support Engineer (Mumbai)
🏢 Neev Group Of Companies
📍 Mumbai