Department: Service / Workshop

Industry: Two-Wheeler Automobile

Job Location: Near Kishoreganj Chowk, Ranchi

Experience: 2–5 years preferred

Employment Type: Full-time

1. Job Purpose

To manage daily workshop floor operations, ensure timely vehicle servicing and repairs, allocate jobs to technicians, maintain service quality, and achieve customer satisfaction and workshop productivity targets.
1. Key Responsibilities

- Manage and monitor day-to-day workshop floor activities.
- Allocate repair and service jobs to technicians according to workload and skill level.
- Ensure vehicles are serviced and repaired as per company standards and committed delivery time.
- Monitor job progress and coordinate with Service Advisors, technicians, and the spare parts department.
- Ensure proper diagnosis and resolution of technical issues.
- Monitor repeat repair cases and ensure corrective action is taken.
- Maintain workshop productivity, technician efficiency, and job turnaround time.
- Ensure proper use of tools, equipment, and workshop resources.
- Check repair quality before vehicles are handed over for final inspection or delivery.
- Ensure compliance with workshop safety standards, 5S, housekeeping, and company processes.
- Identify delays in repairs and take corrective action to avoid late vehicle delivery.
- Support technicians in resolving complex technical problems.
- Ensure proper job card updates and accurate recording of work performed.
- Coordinate with the Workshop Manager to resolve operational issues.
- Monitor pending jobs, work-in-progress vehicles, and vehicles awaiting spare parts.




- Guide, train, and motivate technicians to improve performance and service quality.

1. Required Skills

- Valuable knowledge of two-wheeler servicing, maintenance, and repair procedures.
- Team management and technician coordination skills.
- Strong problem-solving and technical troubleshooting abilities.
- Positive communication and time management skills.
- Ability to manage multiple jobs and meet delivery commitments.
- Basic computer knowledge and familiarity with DMS or workshop management software.
- Knowledge of workshop safety, 5S, and quality control procedures.

1. Educational Qualification

- ITI in Automobile / Motor Mechanic / Mechanical trade preferred.
- Diploma in Automobile or Mechanical Engineering is an added advantage.
- Relevant workshop experience may be considered.

1. Key Performance Indicators (KPIs)

- Workshop productivity and technician efficiency.
- Vehicle delivery within the promised time.
- First-Time-Right repair rate.
- Reduction in repeat repairs and rework.
- Work-in-progress and pending job control.
- Service quality and customer complaint reduction.
- Technician attendance and manpower utilization.
- Workshop housekeeping, safety, and 5S compliance.

1. Reporting To

Workshop Manager / Service Manager.
1. Ideal Candidate

A technically skilled and responsible professional who can manage workshop operations, guide technicians, maintain repair quality, and ensure timely vehicle delivery with minimum repeat complaints. Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Floor Manager (Ranchi)
🏢 Ather Service Centre
📍 Ranchi