- L1 Support: Create certificates on RTO software platform to ensure commercial vehicles are met with regulatory compliance. Coordinate with customers and internal team.
- Data Entry and Data Management
- Chat Support, Email Support and support via telephone
- Coordination with Fitment Team: Work closely with the fitment team to ensure that all vehicles are equipped with necessary hardware and software components. Facilitate communication between stakeholders to streamline installation processes.
- Understand and explain technical aspects of our products to customers
- Manage day-to-day operations related to customer inquiries and issues
- Create and maintain customer success documentation
- Analyze data and prepare reports using Excel
Required Skills and Qualifications:
- Excellent written, verbal and email communication skills
- Understanding of Technical concepts
- Proven experience in customer success or a related field
- Fluency in Kannada, English and Hindi
- Advanced proficiency in Microsoft Excel
- Ability to work flexible hours as needed
- Robust problem-solving and multitasking abilities
- Prior experience in Operations will be an advantage