F&B; Supervisor

Key Responsibilities

- Welcome and assist guests in a friendly and professional manner, ensuring excellent customer service.

- Oversee daily food and beverage service operations and ensure smooth workflow across all workstations.

- Conduct team briefings and communicate daily sales targets, operational updates, and priorities to staff.

- Ensure that all staff maintain proper grooming standards and follow company policies, brand standards, and service procedures.

- Review, verify, and sign the hard copies of the cash handover book, logbook, and accounts log.

- Check banking and petty cash-related documents and ensure proper documentation.

- Monitor daily sales performance and support the Duty Manager in achieving store targets.

- Prepare staff duty rosters and obtain approval from the Duty Manager.

- Order food items as per the prescribed par levels and monitor paper, packaging, and other operational stock.

- Conduct daily physical inventory checks and reconcile stock against system sales.

- Monitor FIFO (First In, First Out) practices and check the expiry dates of food items.

- Ensure food quality and temperature checks are carried out throughout the day in compliance with food safety and hygiene standards.

- Ensure regular cleaning and maintenance of machines and equipment.

- Maintain cleanliness, hygiene, and proper arrangement of all workstations and operational areas.

- Conduct regular checks of all stores during the assigned shift to ensure operational readiness and compliance.

- Interact with guests, collect feedback, and take appropriate action to improve product and service quality.

- Handle customer complaints professionally and promptly, informing the Duty Manager of any significant issues.





- Prepare and submit daily operational reports to the concerned Heads of Departments (HODs).

- Assist the Duty Manager with monthly inventory and stock verification.

- Ensure compliance with food safety, HACCP, health, and safety standards.

- Coordinate with the kitchen and other departments to ensure efficient operations and a consistent guest experience.

- Process bills and handle payments, where required.

Requirements

- Minimum 4 years of experience in the Food & Beverage service industry.

- Good communication skills in English; knowledge of additional languages will be an advantage.

- Strong leadership, customer service, and interpersonal skills.

- Ability to handle guest complaints and resolve operational issues professionally.

- Good knowledge of inventory control, stock management, cash handling, and daily sales monitoring.

- Knowledge of FIFO, food safety, hygiene, and HACCP standards.

- Ability to prepare staff rosters, conduct team briefings, and monitor staff performance.

- Positive attitude, professional grooming, and the ability to work effectively as part of a team.

- Willingness to work flexible shifts, weekends, and public holidays.

Preferred Skills

- Customer Service Excellence

- Team Leadership and Staff Coordination

- Complaint Handling and Resolution

- Communication and Interpersonal Skills

- Inventory and Stock Management

- Cash Handling and Documentation

- Sales Monitoring and Target Achievement

- Time Management and Attention to Detail

- Food Safety, Hygiene, and HACCP Compliance

- Problem-Solving and Decision-Making

- Reporting and Record-Keeping

- Teamwork and Collaboration

Pay: ₹12,000.00 - ₹30,000.00 per month

Perks

- Food provided

- Provident Fund

Work Location: In person

📌 F&B Supervisor (Kozhikode)
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