: Customer Service Executive

Company: Cogent E-Services Limited

Department: Customer Support / Customer Experience

Location: Delhi NCR

Experience: 0–2 Years (Freshers Can Apply)

Industry: Customer Experience / Business Process Management (BPM)

Job Summary The Customer Service Executive is responsible for handling customer inquiries, resolving service-related issues, providing accurate information, and ensuring a positive customer experience. The role involves managing customer calls, maintaining records, coordinating with internal teams, and achieving assigned performance targets while following company policies and quality standards.

Key Responsibilities

- Handle customer queries through inbound and outbound calls and other communication channels.
- Provide accurate information regarding products, services, and company processes.
- Resolve customer complaints and concerns professionally and efficiently.
- Maintain clear, polite, and professional communication with customers.
- Understand customer needs and provide appropriate solutions.
- Achieve assigned productivity, quality, and customer satisfaction targets.
- Maintain accurate customer records and update information in the company system.
- Coordinate with internal teams to resolve customer issues promptly.
- Follow company policies, standard operating procedures, and quality guidelines.
- Escalate complex customer issues to the appropriate department or supervisor.
- Maintain customer confidentiality and ensure accurate documentation.




- Support customer retention and sales activities when required.
- Contribute to improving customer satisfaction and overall service quality.

Candidate Requirements
- Graduate or undergraduate candidates can apply.
- Freshers and candidates with 0–2 years of experience in customer service, telecalling, or sales are eligible.
- Good verbal and written communication skills.
- Comfortable speaking in Hindi and basic English.
- Basic computer knowledge and familiarity with MS Office.
- Solid interpersonal, listening, and problem-solving skills.
- Customer-friendly attitude and professional behavior.
- Ability to work in a target-oriented environment.
- Willingness to work rotational shifts, including weekends, if required.
- Immediate joiners will be preferred.

Required Skills
- Communication Skills
- Customer Service and Customer Support
- Inbound and Outbound Calling
- Sales and Customer Engagement
- Customer Relationship Management (CRM)
- Query Resolution and Complaint Handling
- Problem-Solving Skills
- MS Office and Basic Computer Operations
- Hindi and English Communication
- Customer Record Management
- Time Management and Multitasking
- Team Coordination and Customer Relationship Building

Key Objective To provide efficient and reliable customer support by addressing customer inquiries, resolving issues, maintaining accurate records, achieving performance targets, and delivering a positive customer experience in accordance with company service standards. Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person

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