Role & responsibilities

- Responding to customer queries via voice calls ensures direct communication, essential for a voice process role.

- Researching and troubleshooting technical issues aligns with the technical support aspect of the role.

- Diagnosing account setup and network configuration issues highlights the technical problem-solving skills required.

- Asking targeted questions reflects the analytical approach needed to identify the root cause quickly.

- Collaborating with internal teams for escalation addresses the need for teamwork in resolving complex issues.

- Documenting interactions and resolutions supports maintaining accurate records for quality assurance and process improvement.

- Building positive relationships focuses on ensuring client satisfaction, which is crucial for both technical and customer support roles.





- The ability to communicate in multiple languages, including English, Hindi, and a vernacular language, is critical for effective voice-based customer interaction in diverse regions.

- Willingness to work in rotational shifts, including weekends and public holidays, shows the roles alignment with customer support demands.

- The need for step-by-step guidance capability highlights the candidate’s instructional and troubleshooting skills.

- The preference for experience in a technical role (e.g., IT Help Desk Technician) ensures that candidates have the technical knowledge to support customers effectively.

📌 Executive - Customer Support (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad