Job highlights

- . Must be able to communicate with programmers
- Provide customers with timely and effective technical support via email, phone, or ticketing system.
- Must be able to communicate with programmers.
- Handling client inquiries and providing technical support.
- Analyze software issues reported by customers, identify root causes, and create solutions or workarounds.
- Guide customers through troubleshooting steps to resolve software issues.
- Database maintenance.
- Test current software updates and provide feedback so that we can improve.
- Report software bugs to the development team and keep track of their resolution status.
- Communicate effectively with customers, coworkers, and management to ensure a clear understanding of issues and progress.
- Gather customer feedback on software usability, performance, and features and send it to the appropriate teams.
- Provide customers with training and guidance on how to effectively use software features.
- Create and promote strong, long-term relationships with clients.

📌 ERP Software Support Professional (Ahmedabad)
🏢 Arth Infosoft
📍 Ahmedabad