Role : Enterprise Learning Operations

Experience: 8-12years

Location: Thiruvananthapuram

- Role Overview
- We are looking for an experienced Learning Operations & Governance professional to manage and streamline enterprise learning initiatives across the organization. The role involves managing learning platforms, coordinating training programs, developing structured learning journeys, supporting product training, and tracking learning effectiveness.
- The ideal candidate will have robust program management, stakeholder coordination, reporting, and learning technology skills, along with an interest in AI-enabled learning solutions.

Key Responsibilities

- 1. Learning Operations & Governance

- Manage day-to-day learning operations, including calendars, trackers, dashboards, action logs, and monthly reports.
- Ensure learning initiatives are delivered on time with clear ownership, timelines, and measurable outcomes.
- Monitor progress, follow up with stakeholders, and maintain visibility across ongoing learning programs.
- 1. LMS & Learning Platform Management

- Manage the Learning Management System (LMS) and internal learning platforms.
- Maintain learning paths, training modules, user journeys, completion records, and reporting dashboards.
- Ensure learning content is accurate, relevant, up to date, and easily accessible to employees.
- Drive platform adoption and improve the overall employee learning experience.
- 1. Product & Technical Learning Enablement

- Collaborate with Product, Technology, Customer Enablement, and subject-matter experts (SMEs) to develop structured learning programs.
- Translate complex product and technical information into practical learning materials.
- Develop product training modules, role-based learning paths, capability maps, and deployment-related learning resources.
- Coordinate training activities aligned with product updates and recent feature releases.
- 1. New Hire Onboarding & Role-Based Learning

- Develop and manage structured onboarding programs for new employees across India and global teams.




- Create role-specific learning paths for employees in Product, Technology, Customer Enablement, and Delivery functions.
- Track learning progress and readiness milestones to help employees become productive in their roles quickly.
- 1. Product Release & Change-Related Learning

- Establish a structured process for delivering learning initiatives aligned with product releases and capability updates.
- Coordinate with relevant teams to communicate product changes, their business impact, and implications for clients and delivery teams.
- Ensure employees receive timely and relevant training to support product adoption and implementation.
- 1. AI-Enabled Learning & Digital Adoption

- Support the adoption and continuous improvement of AI-enabled learning platforms, knowledge assistants, and GPT-based learning tools.
- Monitor usage, identify knowledge gaps, and curate relevant learning content.
- Encourage the effective and responsible use of AI tools for employee learning and knowledge sharing.
- Explore opportunities to use AI and agentic workflows to develop learning assistants and just-in-time performance support solutions.
- 1. Learning Analytics & Impact Reporting

- Track learning effectiveness beyond course completion rates, including platform adoption, employee readiness, engagement, feedback, and role-based progress.
- Monitor time-to-productivity indicators and other relevant business impact measures.
- Prepare concise, data-driven monthly reports and insights for leadership.
- Identify opportunities to improve learning processes and overall program effectiveness.
- 1. Stakeholder Management





- Act as the coordination point between Learning, Product, Technology, HR, Customer Enablement, and business teams.
- Gather learning requirements, coordinate with SMEs, and ensure timely availability of training content.
- Drive stakeholder alignment, manage dependencies, and ensure learning commitments are delivered within agreed timelines.
- Required Skills & Qualifications
- 6–10 years of experience in Learning Operations, Enterprise Learning, Learning & Development Operations, SaaS Enablement, Product Training Operations, Customer Enablement, or Learning Program Management.
- Hands-on experience managing an LMS or enterprise learning platform.
- Strong program management, governance, and execution skills.
- Experience managing dashboards, trackers, reports, learning calendars, and operational processes.
- Ability to collaborate with SMEs, Product, Technology, and business stakeholders.
- Strong communication, content structuring, analytical, and organizational skills.
- Experience developing onboarding programs and role-based learning journeys.
- Ability to translate business requirements into structured and measurable learning initiatives.
- Familiarity with AI-enabled learning tools, digital adoption platforms, or knowledge management solutions.
- Ability to work independently, manage multiple priorities, and drive initiatives in a fast-paced environment.

Preferred Experience
- Experience in SaaS, fintech, banking technology, enterprise software, consulting, or product-based organizations.
- Exposure to product enablement, capability development, change management, or agile learning programs.
- Experience supporting onboarding for specialist, mid-level, or senior employees.
- Familiarity with AI-powered learning platforms, GPT-based knowledge tools, learning copilots, or enterprise knowledge assistants.
- Experience applying AI or agentic workflows to learning, knowledge management, or employee support.
- B.Tech or a relevant bachelor's degree; MBA preferred.

📌 Enterprise Learning Operations (Thiruvananthapuram)
🏢 Saaki Argus And Averil Consulting
📍 Thiruvananthapuram