About the Role

Aelum Consulting is looking for a hands-on Technical Manager with solid experience in enterprise application development, solution architecture and technical delivery on platforms such as Salesforce, Pega, Appian, Microsoft Power Platform, BMC Helix, Jira Service Management or similar enterprise workflow technologies.

The role is suited to an experienced technical leader who can design scalable solutions, lead engineering teams, engage with customers and take end-to-end ownership of technical delivery. The selected candidate will transition to ServiceNow through a structured, hands-on learning and implementation program.

This is a technical leadership role, not a pure project management or people management position. The individual is expected to remain closely involved in solution design, technical reviews, customer demonstrations and delivery quality while developing the team and its capabilities.

Key Responsibilities

1. Technical Architecture and Solution Design

- Design scalable, secure and maintainable enterprise applications, workflows and integrations.
- Lead technical solutioning, architecture decisions, effort estimation and design reviews.
- Evaluate out-of-the-box capabilities versus custom development, considering performance, maintainability, security and upgrade implications.
- Identify opportunities to build reusable components, accelerators and engineering best practices.

2. Technical Delivery and Quality

- Own technical delivery from requirements analysis and solution design through development, testing, deployment and go-live.
- Review code, configurations, integrations and technical documentation to ensure adherence to engineering standards.
- Identify technical risks, dependencies, defects and delivery bottlenecks early, and drive corrective actions.
- Ensure solutions are tested, production-ready, secure and maintainable.
- Lead smaller projects end to end, including technical planning, estimation, sprint execution, customer updates and monitoring effort against estimates.
- On larger projects, partner effectively with Project Managers and Delivery Managers, retaining ownership of technical execution while respecting project governance and commercial responsibilities.

3. People Leadership and Team Development

- Lead, mentor and develop a team of engineers and Technical Leads, including performance management and appraisals.
- Set clear technical expectations, establish regular feedback and coaching practices, and support individual career development.
- Build a culture of accountability, collaboration, continuous learning and engineering excellence.
- Identify emerging leaders, develop succession capability and retain high-performing talent.




- Resolve technical disagreements constructively and address performance concerns with clarity and fairness.

4. Customer and Stakeholder Management

- Lead customer workshops, technical discussions, solution walkthroughs and product demonstrations.
- Translate business requirements into practical technical solutions and communicate design trade-offs clearly.
- Collaborate with customer architects, security teams, integration owners, Project Managers and internal delivery leadership.
- Manage technical escalations, communicate delivery risks proactively and set realistic expectations.
- Challenge unfeasible scope or timelines with evidence-based recommendations while maintaining strong customer relationships.

5. Continuous Improvement and Innovation

- Identify opportunities to improve delivery efficiency, solution quality and engineering productivity.
- Encourage team-led innovation and take useful ideas through implementation and reuse.
- Evaluate emerging platform capabilities, automation opportunities and AI-enabled solutions where relevant.
- Promote documentation, testing discipline, reusable patterns and continuous improvement across projects.

6. ServiceNow Conversion and Learning

- Complete a structured 120-day ServiceNow conversion programme with guidance from an experienced ServiceNow Technical Manager or Architect.
- Build practical proficiency in ServiceNow application development, workflow automation, scripting, security, integrations and platform architecture.
- Complete hands-on implementation assignments across two ServiceNow modules and conduct a technical assessment of an existing implementation.
- Demonstrate the ability to apply existing enterprise platform expertise to ServiceNow while adapting to its architecture, development practices and upgrade-safe design principles.
- Progress towards independently leading ServiceNow module delivery and small projects based on demonstrated technical capability.

Required Qualifications and Experience

- 10–15 years of overall experience in software engineering, enterprise application development, solution architecture or technical delivery.
- At least 5 years of hands-on experience with one relevant enterprise platform, such as:
- Salesforce, particularly Service Cloud or platform development.
- Pega or Appian.
- BMC Helix/Remedy, Cherwell, Ivanti or Jira Service Management.
- Microsoft Power Platform or Dynamics 365.
- Enterprise integration and application development using JavaScript,



Node.js, MuleSoft, Boomi or comparable technologies.
- Proven experience designing and delivering custom applications, workflows or platform-based solutions—not limited to administration or out-of-the-box configuration.
- Experience managing or leading teams of at least 6 professionals, including performance reviews, mentoring and career development.
- Strong understanding of application architecture, data modelling, APIs, integrations, security, workflow automation and software delivery practices.
- Recent hands-on coding, configuration or technical review experience.
- Demonstrated ownership of technical delivery, estimation, quality assurance and production readiness.
- Experience conducting customer workshops, technical presentations or solution demonstrations.
- Robust analytical, problem-solving, communication and stakeholder management skills.
- Willingness to work from Jaipur and participate in a structured ServiceNow learning and assessment programme.

Preferred Experience

- Experience in IT Service Management (ITSM), case management, business process management or enterprise workflow automation.
- Familiarity with ITIL concepts, incident, problem and change management, and service delivery processes.
- Experience with cloud-based, multi-tenant enterprise platforms and integration-heavy implementations.
- Exposure to AI-enabled workflows, intelligent automation or reusable engineering accelerators.
- Experience working across multiple customers or enterprise implementations.

Success Criteria The successful candidate will be expected to:

- Demonstrate strong technical architecture and solution design capabilities.
- Lead and develop a high-performing engineering team.
- Own technical quality, delivery commitments and customer-facing technical discussions.
- Independently manage smaller projects end to end and collaborate effectively with Project Managers on larger engagements.
- Successfully complete the defined 120-day ServiceNow conversion programme, including implementation of two modules and a structured technical gap assessment.
- Demonstrate readiness to lead ServiceNow technical delivery based on assessed performance.

Important Note

Prior ServiceNow experience and ServiceNow certifications are not mandatory for this position. Candidates must, however, demonstrate strong technical depth on an eligible enterprise platform, proven people leadership, a hands-on engineering mindset and a clear commitment to learning ServiceNow through practical implementation.

Pure Project Managers, infrastructure or system administration managers, testing-only managers, and candidates without application design or development experience are not the intended profile for this role.

📌 Engineering Manager (Jaipur)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 Jaipur