ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Operation Skills

- Implement desktop and server systems that utilize industry best practices to meet corporate objectives.
- Deploy workstations, servers, printers, Antivirus, local firewalls, encryption systems, and all host security systems.
- Monitor and manage IT cloud environments – AWS and Azure, Windows and potentially Linux based.
- Manage daily audit processes, backup process completion, group notifications and escalation processes.
- IT and cloud hosting related ticket management, i.e., resolving a variety of internal and customer based issues.
- Customer Support on phone & email and L1 troubleshooting.
- Manage user accounts, permissions, access rights, and storage allocations.
- Manage enterprise directory services and supporting server infrastructure.
- Practice network asset management, including maintenance of network component inventory.
- Manage, Monitor, and fix issues generated from applications, cloud and security system
- Handle operating system security patching and monitoring.
- Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.

EDUCATION & EXPERIENCE

Required Skills/Abilities:

- Working technical knowledge of network, PC, and platform operating systems, including MS Office, MS Windows 2012, MS Windows 2016 and beyond.
- Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, MS SQL and MS Exchange Online.
- Working experience with Amazon Cloud
- Experience installing, configuring,



and maintaining all manners of server hardware, storage, and associated network equipment, including SCSI, RAID, and I/O topology.
- PowerShell / Script writing a plus.
- Hands-on software and hardware troubleshooting experience.
- Experience documenting and maintaining configuration and process information.

Soft Skills:

- Self-Learner: self-motivated and directed, with keen attention to detail.
- Strong customer service orientation.
- Ability to present ideas and solutions in user-friendly language.
- Good written and oral communication skills; good interpersonal skills.
- Strong analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks.
- Ability to conduct research into hardware and software issues and products as required.

Educational Background/ Other Requirements

- Bachelor’s Degree in IT or in the field of computer science
- 3-5 years relevant work experience.
- Certifications in Microsoft and/or AWS system technologies beneficial
- Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled).
- MUST be willing and able to go into the office for shifts.

DESIRED BEHAVIORS*

- Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
- A bias to action – a willingness to “jump right in” with an emphasis on producing results.
- Highly cooperative – an affinity for solving complex problems through dialog with team members.
- Curiosity – always seeking the “why’s” and “how’s” in the interest of continuous learning and the mastery of a craft.
- Innovation – the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.
- Comfortable with ambiguity – can begin to explore and solve complex problems even when the problem and solution are not always well defined.
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga

📌 Engineer- IT Infra (Delhi)
🏢 Naviga
📍 Delhi