E-COMMERCE EXECUTIVE – MARKETPLACE OPERATIONS

We are looking for a proactive, organised and detail-oriented E-Commerce Executive to manage end-to-end e-commerce operations across all major leading marketplaces, including Myntra, Amazon, Flipkart, Nykaa, Tata CLiQ and other online selling platforms.

The candidate will be responsible for order processing, inventory management, shipment tracking, COD deliveries, returns and exchanges, claims filing, marketplace coordination and overall order fulfilment. The ideal candidate should have practical experience in managing marketplace seller panels and ensuring smooth operations from order receipt to final delivery, return processing and claim resolution.

ROLES & RESPONSIBILITIES1. Marketplace & Order Management

- Manage day-to-day operations across major e-commerce marketplaces, including Myntra, Amazon, Flipkart, Nykaa, Tata CLiQ and other selling platforms.
- Process incoming orders, verify order details and ensure timely order confirmation, packing and dispatch.
- Manage seller panels, monitor order statuses and resolve order-related issues.
- Coordinate with marketplace support teams to resolve operational queries, account issues and order-related escalations.
- Monitor order cancellations, pending orders and other exceptions to ensure smooth order fulfilment.

2. Shipment Tracking & Logistics Management

- Prepare and process prepaid and Cash on Delivery (COD) shipments.
- Track all dispatched shipments and follow up with courier partners until successful delivery.
- Coordinate with courier companies regarding delayed, pending, undelivered and failed delivery attempts.
- Contact customers when required to confirm availability, verify delivery details and facilitate successful delivery.
- Follow up on shipments facing address issues, customer unavailability or repeated delivery failures.
- Monitor RTO (Return to Origin) shipments and coordinate with courier partners to minimise avoidable returns.
- Maintain shipment tracking records and ensure timely resolution of logistics-related issues.

3. Returns, Exchanges & Reverse Logistics

- Manage customer returns, exchanges, reverse pickups and replacement orders across marketplaces.
- Track return pickup requests and follow up with courier partners to ensure timely collection.
- Monitor returned shipments until they reach the warehouse.
- Verify returned products against the original order details and identify wrong, incomplete, damaged, used or missing-item returns.
- Coordinate with the warehouse and internal team to inspect returned products and update their status.




- Ensure returned inventory is properly recorded and updated in the relevant marketplace panels and inventory systems.
- Follow up on pending returns, failed reverse pickups and discrepancies in return processing.

4. Claims Filing & Dispute Resolution

- Identify cases involving wrong products returned by customers, empty packages, missing items, damaged products, incorrect returns and other return-related discrepancies.
- File claims and raise disputes with marketplaces within the prescribed timelines.
- Collect and submit supporting evidence, including product photographs, package images, shipping details, return records and other required documentation.
- Regularly follow up with marketplace teams on open claims, escalations and reimbursement requests.
- Monitor claim statuses, maintain a record of filed and approved claims, and ensure timely resolution.
- Track claim rejections and submit additional evidence or appeals wherever applicable.
- Follow up on eligible reimbursements for lost shipments, damaged goods, incorrect returns and other marketplace-approved claims.

5. Inventory & Stock Management

- Maintain accurate inventory records across all marketplaces and internal inventory systems.
- Monitor stock availability, inventory movement, low-stock items and out-of-stock products.
- Coordinate with the warehouse team to ensure accurate stock updates and timely order fulfilment.
- Reconcile physical stock with system inventory and investigate discrepancies.
- Ensure inventory is updated following sales, returns, exchanges, replacements and damaged-stock adjustments.
- Help prevent overselling, stock mismatches and order cancellations caused by inventory errors.

6. Product Listings & Cataloguing

- Manage product listings and catalogues across marketplaces.
- Update product titles, descriptions, images, attributes, pricing and other listing details as required.
- Monitor listing status, suppressed or inactive listings, and catalogue-related errors.
- Coordinate with marketplace support teams to resolve listing issues and maintain accurate product information.
- Assist with product launches, listing updates and promotional or pricing changes.

7.



COD & Marketplace Reconciliation

- Monitor COD shipments and follow up on delivery completion and related status updates.
- Maintain records of COD orders, delivered shipments, RTOs and pending delivery cases.
- Reconcile order, shipment, return and settlement records wherever required.
- Identify discrepancies in marketplace settlements, deductions, refunds, reimbursements and other transactions.
- Coordinate with marketplace support teams to resolve eligible payment and settlement issues.

8. Reporting & Operational Coordination

- Maintain daily records and reports covering orders, dispatches, deliveries, returns, RTOs, claims, inventory and pending issues.
- Prepare and update tracking sheets using MS Excel or Google Sheets.
- Ensure all operational issues are followed up on until resolution.
- Coordinate effectively with warehouse staff, courier partners, customers and marketplace support teams.
- Perform other e-commerce operational responsibilities as required.

DESIRED CANDIDATE PROFILE

- Any Graduate with relevant e-commerce operations experience.
- Prior hands-on experience working with Myntra and other major e-commerce marketplaces is preferred.
- Practical knowledge of order processing, dispatch management, shipment tracking, COD shipments and delivery follow-ups.
- Experience handling customer returns, exchanges, reverse pickups and RTO shipments.
- Experience filing marketplace claims for wrong returns, missing items, damaged products, lost shipments and other eligible discrepancies.
- Knowledge of inventory management, stock reconciliation and return inventory updates.
- Familiarity with marketplace seller panels, order management systems and logistics portals.
- Strong knowledge of MS Excel and Google Sheets.
- Valuable written and verbal communication skills.
- Strong follow-up, coordination, documentation and problem-solving abilities.
- Ability to manage multiple tasks, deadlines, claims and operational issues simultaneously.
- A responsible, detail-oriented and proactive approach to work.

EXPERIENCE 1–3 years of relevant experience in e-commerce operations and marketplace management preferred.

Candidates with hands-on experience in marketplace operations, returns and claims management, inventory control, COD shipments and courier coordination will be given preference.

Additional Advantage: Experience with Unicommerce or other e-commerce order and inventory management systems.

Pay: ₹12,000.00 - ₹17,000.00 per month

Work Location: In person

📌 E-Commerce Executive (Paschim Vihar)
🏢 RATI INTERNATIONAL
📍 Paschim Vihar