Mandatory Eligibility Criteria

- Education: BE / B.Tech / MCA / M.Tech / M.Sc. only

- Location: Mumbai (Navi Mumbai Belapur / Seawoods)

- Willing to work from Customer Location (Belapur / Seawoods)

- 5 days Work from Office with alternate weekend support as per banking industry requirements

- Strong 24x7 ownership and support mindset

- EPFO service history and supporting employment documents for the last 5 years (mandatory for BGV)

- Candidate experience must be within the specified experience range only

While confirming your interview, kindly ensure if you Understand Dynatrace architecture ,One agent installation for Windows and Non-windows servers , Management zone ,request attributes , Key requests , activity during the maintenance windows ,calculative metrics ,problem notifications, and alerting profile.

Note

- This role requires hands-on configuration & Troubleshooting expertise.

- Profiles limited to monitoring, alert handling, or L1 support may not align with this requirement.

- Hands-on experience in Dynatrace administration, including configuration, troubleshooting, and tracing will be the primary screening parameters.

- Dynatrace end users will not fly for this need.

ROLES AND RESPONSIBILITIES

- Providing L1/L2/L3 support in dynatrace all activities.

- End2End knowledge on dynatrace implementation.





- At least one PoC should have hands on experience.

- Should have strong in any one of the cloud implementations.

- Expertise in Configure the Process and Service detection rules.

- Easy to adapt new configurations based on the customer requirements.

- Ability to understand and map key problem areas basis the explanation given by the customer.

- Positive to have dynatrace certification.

- Should have strong knowledge in all dynatrace services and functionalities.

- Expertise in problem solving within the deadlines without impact to the customer.

- Expertise in raising support tickets and follow-up's, and connecting with dynatrace supporting people.

- Always fulfill the customer requirements.

- Articulate how APM will help the customer transform his current approach of problem solving.

- Have excellent oral and written communication skills, be a team player.

- Application architecture and Business impact of downtime.

- Preparing the monthly shift roaster and manage the team members.

- Dynatrace integrations to any ITSM tool.

- Knowledge in Synthetic Monitoring Concept and implementation.

- Experience in performing application performance analysis.

- Strong knowledge on ITIL processes like Incident, Problem and Change Management.

- Strong knowledge on UNIX commands.

📌 Dynatrace Admin/ (Mumbai)
🏢 Tech Mahindra
📍 Mumbai