Job highlights

- Expertise in communication strategy with skills in multi-channel messaging and regulatory compliance

- Lead development and quality control of customer communications, manage team and stakeholders, drive process improvements and innovation

Communication Strategy &

- Execution

- Lead the development of crisp, impactful and customerfriendly communication across Email, SMS, WhatsApp, Letters and more.

- Review and refine team outputs to ensure accuracy, consistency, and alignment with brand voice and regulatory requirements.

- Translate complex business requirements into clear messaging that enhances customer understanding and reduces queries

Quality Control &

- Governance

- Oversee proofreading, template version control and communication approvals.

- Ensure communication adheres to audit standards, compliance guidelines and internal SOPs.

- Drive process improvements to minimize errors, streamline workflows and enhance quality.

Cross-functional Collaboration

- Partner closely with crossfunctional teams (Operations, Claims, Persistency,



Marketing, BI, etc.) to understand requirements and deliver timely, relevant communication.

- Coordinate with creative agencies and vendors to ensure high-quality, on-brand outputs.

Leadership &

- Stakeholder Management

- Mentor and guide the Associate Manager / Executives in the team, ensuring solid performance and skill development.

- Manage workloads, prioritize deliverables, track progress and ensure adherence to timelines.

- Independently handle escalations, challenging communication requests and audit observations.

Innovation &

- Content Enhancement

- Introduce communication best practices, modern writing styles and customer-centric improvements.

- Audit existing communication journeys, identify gaps and propose strategic enhancements.

- Lead special communication initiatives and thematic campaigns that improve customer experience and business outcomes.

📌 DM Communications (Mumbai)
🏢 Green Leaf Consultants Kolkata
📍 Mumbai