Job highlights

- 12 years in digital marketing with 1-2 years team leadership; expertise in Google Ads, Meta Ads, SEO, and local SEO

- Lead digital marketing service team; manage multiple client campaigns; monitor KPIs and campaign performance; handle client escalations; train and guide team; develop SOPs and reports

Role &

Responsibilities Service Team Lead

- Lead and manage the Digital Marketing Service Team and ensure smooth day-to-day operations.

- Assign clients, campaigns and tasks to team members based on workload and expertise.

- Monitor the execution and performance of Google Ads, Meta Ads, Social Media, SEO and Google Business Profile campaigns.

- Ensure all client work and deliverables are completed on time and as per agreed service commitments.

- Review campaign performance and guide team members on optimization and corrective actions.

- Monitor important KPIs such as leads, CPL, campaign performance, rankings, engagement and customer results.

- Review client reports before they are shared with customers.

- Handle key client queries, complaints and service escalations.

- Coordinate with the Sales Team for smooth onboarding of new customers.

- Understand client requirements and convert them into clear tasks for the service team.

- Conduct regular team meetings and review pending tasks and client requirements.

- Monitor individual team member productivity and performance.

- Train and guide Digital Marketing Executives and junior team members.

- Identify service issues and take immediate corrective action.

- Maintain proper records of client work, campaign status and pending activities.

- Monitor customer satisfaction and identify clients at risk of cancellation.

- Coordinate with the website development/technical team whenever required.





- Develop and maintain SOPs and processes to improve service quality.

- Prepare daily, weekly and monthly service performance reports for management.

- Take overall responsibility for service quality, client satisfaction, team productivity and customer retention.

- Continuously improve the company's digital marketing service delivery process.Role & responsibilities

Preferred Candidate Profile

- 12 years of experience in Digital Marketing, preferably in a digital marketing agency.

- Minimum 1–2 years of experience managing or leading a digital marketing team is preferred.

- Strong practical knowledge of Google Ads, Meta Ads, SEO and Google Business Profile/Local SEO.

- Should have experience managing multiple clients and campaigns simultaneously.

- Good understanding of lead generation, campaign optimization, CPL, conversions and campaign performance.

- Ability to review the work of digital marketing executives and identify errors or performance issues.

- Strong client communication and client management skills.

- Experience handling client complaints, escalations and retention.

- Ability to train, guide and motivate digital marketing team members.

- Strong organizational skills with the ability to prioritize multiple client requirements and deadlines.

- Good knowledge of Google Ads Manager, Meta Ads Manager, Google Analytics and Google Sheets/Excel.

- Ability to analyze campaign reports and provide actionable recommendations.

- Should be proactive, responsible and capable of taking ownership of service delivery and client results.

- Good problem-solving and decision-making skills.

- Should be comfortable working in a target-driven and performance-oriented environment.

- Candidates with experience in website development coordination, lead generation and local SEO will have an added advantage.

Perks and benefits

📌 Digital Marketing Service Team Lead (Hyderabad)
🏢 Prime Digi Leads
📍 Hyderabad