IndiaMART InterMESH Ltd.

: We are looking for a Team Lead – Customer Retention & Reactivation to manage a team of callers and drive repeat transactions from existing customers.

The role will own the customer reactivation funnel from calling and requirement identification to follow-up, conversion, and transaction completion.

Key Responsibilities

- Manage and lead a team of callers responsible for customer reactivation.

- Drive daily, weekly, and monthly calling, conversion, transaction, and revenue targets.

- Identify and prioritise existing customers with high potential for repeat transactions.

- Drive customer engagement through structured calling and follow-ups.

- Monitor the complete funnel from contact → requirement → follow-up → transaction.

- Track team productivity, connect rates, conversion, repeat transactions, and revenue.

- Coach the team on customer conversations, objection handling, and closing.

- Analyse MIS and customer behaviour to improve conversion and team performance.

- Capture customer feedback and coordinate with Product, Operations, and Business teams to resolve issues.

Experience Range: 3 - 6 years

Educational Qualifications: Any graduation ,and Any PG

Job Responsibilities: Key Responsibilities

- Manage and lead a team of callers responsible for customer reactivation.

- Drive daily, weekly, and monthly calling, conversion, transaction, and revenue targets.

- Identify and prioritise existing customers with high potential for repeat transactions.

- Drive customer engagement through structured calling and follow-ups.

- Monitor the complete funnel from contact → requirement → follow-up → transaction.

- Track team productivity, connect rates, conversion, repeat transactions, and revenue.

- Coach the team on customer conversations, objection handling, and closing.

- Analyse MIS and customer behaviour to improve conversion and team performance.

- Capture customer feedback and coordinate with Product, Operations,



and Business teams to resolve issues.

Skills Required: Corporate Strategy Formulation , Financial Modeling , Business Valuation , Banking / NBFC

Candidate Attributes: 3–6 years of experience in inside sales, telecalling, customer retention, reactivation, or collections.

 1–2+ years of experience managing a calling/telesales team.

 Proven track record of achieving sales, transaction, or revenue targets.

 Solid communication, people-management, and coaching skills.

 Target-oriented with strong ownership and execution capabilities.

 Comfortable working with MIS, Excel/Google Sheets, and CRM systems.

 Experience in fintech, lending, B2B marketplaces, or digital financial services will be an advantage.

Job Code: KL-DXXBDEQQ About Us IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small and medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy.

Over the last 30 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 132 million product offerings and 88 lakh responsive supplier base, we provide ease and convenience to our 23 crore buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.





IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.

IndiaMART has over 6,102 employees located across 70+ offices in the country. We look forward to having you as a part of the team. Why Us? Our greatest assets are the IndiaMARTians. For our employee’s personal and professional development, we provide a variety of career advancement opportunities as well as learning and development activities.

They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 1600 employees working with us who are testimony to this program.

The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work“. Our Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.

IndiaMART is an Equal Opportunity Employer. All eligible applicants are considered for further rounds of discussions regardless of their race, religion, caste, creed, color, gender, marital status, age, political views, ethnicity, disability status, or any other characteristic protected by law.

IndiaMART believes in creating a conducive work environment that promotes diversity while working as one team responsible for achieving our common goals with passion and integrity. These form our core values (TRIP).

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🏢 IndiaMART InterMESH
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