Job Summary

We are looking for an experienced Java Production Support Engineer with hands-on experience in Java, Spring Boot, REST APIs, Azure Kubernetes Service (AKS), and Azure Cosmos DB to support production applications, resolve incidents, and ensure application stability and availability.

Key Responsibilities

- Monitor production applications, troubleshoot issues, and ensure service availability.

- Support Java and Spring Boot applications, REST APIs, and integrations.

- Troubleshoot AKS pod failures, deployments, connectivity, and application configuration issues.

- Investigate Cosmos DB connectivity, query performance, and throttling issues.

- Manage production incidents, perform root-cause analysis (RCA), and implement corrective actions.

- Support CI/CD pipelines, production releases, deployment validation, and rollback activities.

- Use monitoring and logging tools to identify issues and improve application performance.

- Collaborate with development, DevOps, cloud, and infrastructure teams.

- Follow ITIL processes, change management, and production support procedures.





- Be versatile to work in APAC/EMEA-aligned shifts as required.

Mandatory Skills

- Java and Spring Boot application troubleshooting.

- RESTful APIs and integration troubleshooting.

- Azure Cosmos DB support.

- Azure Kubernetes Service (AKS) and Kubernetes troubleshooting.

- Production support, incident management, and root-cause analysis.

- ITIL fundamentals and DevOps/CI/CD knowledge.

Good-to-Have Skills

- Microsoft Azure services, Azure DevOps, GitHub Actions.

- Dynatrace or similar monitoring tools.

- ServiceNow, Jira, Linux/Unix, Python, Bash, or PowerShell.

- Apache Kafka, SQL Server, Snowflake, and disaster recovery concepts.

Candidate

Profile

- Bachelor's degree in Computer Science, IT, Engineering, or a related field.

- Relevant experience in Java application support, production operations, or DevOps.

- Strong analytical, troubleshooting, and communication skills.

- Ability to work independently and collaborate across technical teams.

Experience: 5-14 years

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