Role Description
Tasks/Activities to be performed in the OHEP
- Monitor end-to-end data pipelines, job executions across python, EPM Cloud, EPM Automate to ensure seamless data flow.
- Proactively track data load status (Success / Failed / Running / Delayed), ensure proper communication and resolution for failures or performance bottlenecks.
- Perform required maintenance activities within the established time frames across EPM Cloud, its related processes, LINUX servers, databases and file shares.
- Manage and implement change requests within EPM Cloud (EPBCS / TRCS) applications, ensuring comprehensive documentation.
- Assist with ad-hoc request from Clients
- Perform root cause analysis (RCA) for recurring failures and critical incidents
- Support various Upgrade Activities in the system and perform required tests post upgrade.
- Ensure timely ticket assignment, prioritization and end-to-end ownership tracking
- Adhere to Incident SLA timelines for response and resolution
- Coordinate with Oracle,
SAP BW and Infrastructure teams for analysis and resolution of cross platform issues if required
- Provide regular updates to stakeholders and end users
- Ensure proper communication, validation and documentation before ticket closure
- Maintain documentation of issues, fixes, and known error patterns
- Adherence to KPI as per the definition from BGSW and follow the process as per BGSW Guidelines
- Knowledge, Skill & Abilities:
- Proven analytical skills with information systems
- Excellent communication and collaboration
- Knowledge of information security
- Experience working across disciplines, groups and teams
- Skills:
Technical
- Oracle EPM Cloud (EPBCS / TRCS)
- Oracle Database (PL/SQL)
- Python
- LINUX
- Shell scripting
Process
- Support process & Maintenance best practices
Domain
- Oracle EPM Cloud
Skills oracle,oracle database,oracle epm,cloud computing,linux servers,python,pl/sql,sql,bottlenecks,enterprise performance management,ticketing
📌 Developer II - Enterprise Solutions (Hyderabad)
🏢 UST
📍 Hyderabad