Helpdesk / Desktop Engineer

Role: Helpdesk / Desktop Engineer

Location: Vadodara

Experience: 3-4 Years

Work Timing: 4:00 PM to 12:30 AM

Key Responsibilities

IT Support & Helpdesk

- Provide L1/L2 support for hardware, software, and network issues
- Manage and resolve tickets in ManageEngine ServiceDesk Plus
- Troubleshoot desktop/laptop issues (Windows OS, applications)
- Support remote and in office users

User & Access Management
- Assist with password resets and MFA setup
- Support user access-related issues

Desktop & Endpoint Management
- Installation and configuration of desktops and laptops
- Perform OS and software installations and updates
- Ensure endpoint compliance using Trend Micro Vision One as the preferred solution

Asset Management
- Maintain IT asset inventory and tracking in ManageEngine ServiceDesk Plus
- Handle asset allocation, tagging, and audits

Basic Networking Support
- Troubleshoot connectivity issues (LAN/Wi-Fi, DNS, IP issues)




- Coordinate with network/system teams for escalations

Communication Tools Support
- Support VoIP systems
- Assist users with call-related issues

Monitoring & Escalation
- Escalate complex issues to System Administrator
- Assist in basic log reviews

Documentation
- Maintain user guides and troubleshooting documentation
- Update knowledge base articles

Required Skills
- Strong troubleshooting skills (Windows OS, Office apps)
- Basic networking knowledge (IP, DNS, DHCP)
- Good communication and user support skills

Preferred
- Experience in IT helpdesk/support role
- Knowledge of ticketing tools like ManageEngine ServiceDesk Plus
- Basic understanding of cloud platforms (AWS)
- Hands-on experience or exposure to Trend Micro Vision One or similar endpoint security tools

📌 Desktop Engineer (Vadodara)
🏢 Rangam
📍 Vadodara