- Strategy & Content Execution: Lead the creation of impactful customer communications across Emails, SMS, WhatsApp, and Letters, ensuring alignment with brand voice and regulatory needs.
- Quality & Governance: Maintain zero-error standards through rigorous proofreading, template version control, and strict adherence to internal compliance SOPs.
- Cross-Functional Collaboration: Partner closely with Operations, Claims, Marketing, and BI teams to streamline communication journeys and resolve customer friction.
- Team Leadership & Mentorship: Guide junior team members (Associate Managers/Executives), manage deliverables, and independently handle escalations.
- Innovation: Drive modern writing styles, leverage AI writing tools for efficiency, and audit communication journeys for continuous improvement
Preferred candidate profile A strategic communicator. A quality champion.
A collaborator who can translate business goals into communication strategies that are easy, effective and customercentric.
If you bring strong editorial judgment, leadership mindset and the ability to manage communication governance at scale this role is for you.