Company Overview

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, Recent Delhi, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following multiple funding rounds, including a $650 million Series E round in 2021 and a $150 million Series F round in 2024 led by TPG, the company is valued at approximately ~$3 billion and is backed by Accel, SoftBank Vision Fund 2, CPP Investments, and other leading global investors.

Overview of the Role

Reporting to the Senior Program Delivery Manager, the Delivery Specialist supports the delivery of senior executive programs in partnership with top-ranked universities. This role is centered on Canvas LMS, with high-touch operational support for a global audience of senior executives. The ideal candidate has excellent customer service skills, strong attention to detail, and the ability to thrive in a fast-paced EdTech environment.

Key Responsibilities:

● Canvas LMS Setup and Quality Assurance (Primary Focus): Set up and maintain course instances on Canvas, including content uploads, Learning Session Space (LSS) creation, and course communications. Launch live course instances on time, in line with defined SLAs. Perform quality checks,



and resolve or escalate issues to maintain content accuracy.

● Canvas Course Progress Tracking: Monitor course progress on Canvas, proactively identify risks, delays, or errors, and escalate to the relevant stakeholders in a timely manner.

● Canvas Content Change Management: Work with the Design team to raise and implement change requests to Canvas course content within set deadlines.

● Live Session Coordination: Create and execute live session schedules, coordinate with facilitators, and support run of show planning.

● Program Readiness: Confirm readiness of enrollments, content, and communications before launch, while managing competing priorities.

● Participant Support: Support Delivery Managers with assignment extensions, completion status inquiries, and escalation triage.

● Records and Completion Tracking: Maintain accurate participant records, including approved deferrals, withdrawals, and elective changes. Track completion status and live session attendance, and share updates with internal stakeholders.

● Stakeholder Coordination: Collaborate with Program Delivery, Learning Design, and LMS/Tech teams. Route issues appropriately and flag recurring themes.

● Administrative Support: Follow SOPs, join kick-off calls, support contract creation, and keep internal documents up to date.

Qualifications:

● 3-4 years of related administrative experience, preferably in an educational environment.

● Strong, hands-on experience with Canvas LMS (essential).

● Experience supporting customers, clients, or students in resolving issues.

● Outstanding written and verbal communication skills.

● Highly detail-oriented, with strong prioritization, time-management, and organizational skills.

● Proficiency in the MS Office suite.

● Experience with Airtable and LMS upload is a plus.

● Supportive team player, open to feedback and adaptable to a fast-paced environment.

● Availability during US (Eastern Time) working hours. Preferred working hours: 1:00 pm to 9:30 pm IST.

📌 Delivery Specialist (India)
🏢 Emeritus
📍 India