JOB ROLE SUMMARY The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server workplace, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.

DUTIES AND RESPONSIBILITIES

Fully functional and self-directed

Provides formal mentorship

High complexity assignments- owner

Moderate complexity assignments owner (1 or >)

Low complexity assignments provide oversight/review

Regularly lead self and others and/or established as Product SME and/or established as specialist sees the whole picture and adjusts work accordingly

Provide training to lower level associates.

Work with tech support, automation and client for more complex scheduling.

Provide input and assist for application and environment upgrades/changes.

Scheduling software support,

Internal / external reporting

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION





Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS

Required

Typically requires a minimum of 5 years of related experience with a Bachelor s degree; or 3 years and a Master s degree; or a PhD without experience; or equivalent work experience

HS grad/equivalent at least 6+ years experience in IT and with a Job Scheduler.

Microsoft (Outlook, Word, Excel)

Strong written / verbal Communication skills

Designing skills

Analytical and Critical thinking skills

Client facing

Job Scheduler product knowledge

Mainframe (TSO, SDSF, TMS, QuickRef)

JCL (read code)

SharePoint

Server scripts (read)

Server scripts (code)

Midrange server knowledge

Preferred

FTP knowledge

EasyTrieve knowledge

SAS knowledge

File Aid knowledge

Microsoft (Visio)

Smart automation skills

ITIL foundation

Travel %

TBD by field - Needed to create job code and for Department of Labor

Any reference to years of experience should be disregarded in the UK

JR011490

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Data Center Operations Analyst Mainframe Operations

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