Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that specializes in IT, Non-IT, and BPO talent solutions. The company focuses on helping professionals elevate their careers while supporting clients in driving innovation and solving complex business challenges.

RMV Workforce LLP promotes an inclusive, collaborative culture that values teamwork, diversity, and professional growth. Applicants can expect opportunities to contribute to impactful projects and be part of a energetic, future-focused organization.

Role Description This full-time Customer Support (Travel) role is an on-site position based in Gurugram. The role involves handling customer inquiries related to travel bookings, itineraries, changes, and cancellations through phone, email, and chat.

The Customer

Support professional will provide timely and accurate information, resolve issues, and ensure a positive customer experience. Daily tasks include troubleshooting basic technical issues with booking platforms, maintaining detailed records of interactions, and coordinating with internal teams to address complex requests. The role also includes monitoring customer feedback, escalating unresolved concerns,



and contributing ideas to improve service quality and customer satisfaction.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a focus on delivering clear, courteous, and solution-oriented service.
- Excellent Interpersonal Skills to build rapport, manage difficult conversations, and work effectively with cross-functional teams.
- Ability to provide basic Technical Support related to travel booking systems, online portals, and common user issues.
- Solid Analytical Skills to understand customer problems, identify patterns, and recommend improvements to processes and workflows.
- Positive verbal and written communication skills in English; additional language proficiency is an advantage.
- Prior experience in travel, hospitality, BPO, or customer support environments is preferred.
- Comfort with using CRM tools, ticketing systems, and standard office software.
- Minimum of a high school diploma; a degree in any discipline is beneficial.
- Willingness to work in rotational shifts, including weekends and holidays as required.

📌 Customer Support (Travel) (Gurugram)
🏢 RMV Workforce
📍 Gurugram