We’re looking for a Customer Support Specialist who understands that support is not about closing tickets—it’s about solving problems in a way customers actually appreciate.

This role requires clarity in communication, patience under pressure, and the ability to think on your feet—not rely on templates.

Key Responsibilities

- Handle customer queries via email, chat, and calls with clarity and professionalism
- Understand customer issues quickly and provide accurate, effective solutions
- Escalate complex issues to relevant teams while maintaining ownership
- Track, manage, and resolve support tickets within defined timelines
- Maintain detailed records of interactions and resolutions
- Identify recurring issues and provide feedback to improve product or processes
- Ensure a consistently positive customer experience across interactions

What We’re Looking For

- Solid verbal and written communication skills
- Ability to stay calm and solution-oriented under pressure
- Good problem-solving and listening skills
- Ability to multitask and manage time effectively
- Basic technical understanding (depending on product/service)

📌 Customer Support Specialist (India)
🏢 CareerXperts Consulting
📍 India