Job Title: Customer Support Specialist

Industry: Online Consultation / Service Platform

Salary: ₹22,000–₹24,000 per month

Employment Type: Full-time

Location: Kirti Nagar, Delhi

About the RoleWe are looking for a customer-focused and proactive Customer Support Specialist to manage customer queries, assist users throughout their consultation journey, and ensure a smooth and satisfying experience on our platform. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer concerns professionally.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, chat, and other support channels.
- Assist users with consultation bookings, payments, wallet balance, refunds, and technical issues.
- Help customers connect with the right consultants based on their requirements.
- Resolve customer complaints promptly and professionally.
- Follow up with customers to ensure their issues are resolved and their experience is satisfactory.
- Coordinate with consultants and internal teams to resolve consultation-related issues.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Identify recurring customer issues and suggest improvements to the support process.
- Help improve customer satisfaction, retention, and repeat consultations.




- Maintain a polite, empathetic, and professional tone in every customer interaction.

Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Solid interpersonal skills and a customer-first attitude.
- Ability to handle customer complaints patiently and confidently.
- Basic computer knowledge and familiarity with CRM tools, WhatsApp, and support systems.
- Valuable problem-solving and multitasking abilities.
- Ability to work in a fast-paced, target-driven environment.
- Prior experience in customer support, e-commerce, or an online service/consultation platform will be an advantage.

Preferred Candidate Profile
- Good candidates preferred.
- Friendly, patient, responsible, and well-organized.
- Comfortable communicating with customers over calls and digital channels.
- Able to handle sensitive customer concerns with empathy and professionalism.
- Focused on delivering a positive customer experience and building long-term customer relationships.

Compensation & Advantages
- Monthly Salary: ₹22,000–₹24,000, depending on experience and suitability.
- Opportunity to work with a growing online consultation platform.
- Professional growth and learning opportunities.

📌 Customer Support Specialist (New Delhi)
🏢 All India Institute Of Occult Science
📍 New Delhi