Company Name: Thamarappally Brothers Veneers and Panels Private Limited

Our web Portal: www.jacinteriorstore.com

Manufacturers of pre-hung doors & Interior related Products

Working Time: 8:30am to 5:00pm

Location: THIRUVALLA

We are a leading manufacturer and retailer of pre-hung doors, wooden flooring, veneers, and interior products, with a growing network of showrooms across multiple districts.

We are looking for a dynamic and responsible skilled to lead our Customer Care & Installation Services function, ensuring seamless post-sales experience and high customer satisfaction across all our branches.

Key Responsibilities

- Handle customer queries and provide technical support
- Coordinate with building projects, consultants and contractors
- Coordinate supply, site installation and handover of pre-hung doors (doors with frame)
- Work closely with internal team (sales, ,production, planning and logistics)
- Ensure timely execution and resolution of customer issues.
- Build and maintain strong customer relationships
- Prepare reports and follow-up for project progress

Guide and supervise installation teams for quality execution
- Identify and resolve site-related issues affecting product performance




- Maintain service standards and improve customer experience systems
- Coordinate closely with showroom teams, factory, and installers
- Prepare regular service reports and performance reviews

Candidate Profile

- 5+ years' experience in interiors, doors, furniture, or construction-related services
- Good communication and interpersonal skills
- Ability to coordinate multiple projects
- Customer focused and solution oriented mindset
- Knowledge of building materials, construction processes and door installation methods preferable.
- Proficiency in MS Office and reports.
- Willingness to travel across branch locations

What we offer

- Opportunity to build and lead a critical function
- Growth in a professionally managed, expanding organization
- Competitive compensation with performance incentives

Salary will not be a constraint for the right candidate Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Food provided
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:
- Diploma (Preferred)

Location:
- Tiruvalla, Kerala (Preferred)

Work Location: In person

📌 Customer Support Manager (Thiruvalla)
🏢 Jac Group
📍 Thiruvalla