We are a growing D2C footwear brand looking for a responsible and communication-focused person to join our team.
This role is mainly focused on customer communication and day-to-day online store support. The ideal candidate should be comfortable communicating with customers through WhatsApp, Instagram, and other online channels.
This is not a warehouse, logistics or delivery operations role.
Key Responsibilities
- Handle customer queries through WhatsApp, Instagram, phone and other support channels
- Respond to customers regarding products, orders, delivery, exchanges and returns
- Follow up with customers and ensure their issues are properly resolved
- Assist customers with product selection, sizing and order-related queries
- Handle customer complaints professionally and patiently
- Coordinate with internal teams whenever an order or customer issue needs attention
- Assist with day-to-day online store operations
- Check and update order-related information when required
- Maintain basic customer records and support reports
- Assist with WhatsApp campaigns and customer communication
- Help ensure a smooth overall customer experience
Who We Are Looking For
- Any completed degree
- Freshers are welcome to apply
- Good communication skills
- Fluent in Malayalam,
- Good working knowledge of English
- Hindi communication is a plus.
- Comfortable with WhatsApp, Instagram and basic computer applications
- Good typing and written communication skills
- Patient, responsible and customer-friendly
- Willing to learn and take ownership of tasks
- Basic understanding of online shopping/e-commerce is an advantage
Key This position is primarily a customer support and online store coordination role.
Candidates with experience only in warehouse, delivery, logistics, transportation or inventory operations may not be suitable for this position.
What You Can Expect
- Opportunity to work with a growing D2C brand
- Hands-on exposure to online business and customer experience
- Learning across customer support, e-commerce and brand operations
- Growth opportunities based on performance
If you enjoy communicating with people, solving customer problems and working in a fast-moving online business, we would like to hear from you. Pay: ₹6,000.00 - ₹12,000.00 per month
Work Location: In person
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