Job Summary The Customer Support Officer is responsible for assisting customers with their inquiries, resolving complaints, providing product or service information, and ensuring a positive customer experience. The role involves handling customer communications, maintaining accurate records, coordinating with internal departments, and ensuring timely resolution of customer issues.

Key ResponsibilitiesCustomer Service

- Handle customer inquiries through phone calls, emails, live chat, and other communication channels.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and concerns professionally and promptly.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain a polite, qualified, and customer-focused approach.

Complaint and Query Management

- Identify customer issues and provide appropriate solutions.
- Escalate complex or unresolved issues to the relevant department or supervisor.
- Track complaints and ensure timely resolution within agreed service timelines.
- Maintain records of customer interactions, feedback, and resolutions.

CRM and Documentation

- Update customer information and interaction history in the CRM system.
- Maintain accurate records of inquiries, complaints, requests, and follow-ups.
- Prepare daily, weekly, or monthly customer support reports as required.
- Ensure customer information is handled confidentially and securely.

Coordination and Customer Satisfaction

- Coordinate with sales, operations, billing, and technical teams to resolve customer issues.
- Collect customer feedback and identify areas for service improvement.




- Support customer retention by providing timely and effective assistance.
- Follow company policies, service standards, and quality guidelines.

Required Skills

- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience, empathy, and a customer-first attitude.
- Basic computer knowledge and MS Office skills.
- Familiarity with CRM and ticketing systems is an advantage.
- Good time management and organizational skills.
- Ability to handle multiple customer requests efficiently.

Qualifications

- Bachelor's degree or relevant educational qualification.
- Freshers may apply, depending on company requirements.
- Previous experience in customer service, customer support, or call center operations is an advantage.
- Knowledge of English and relevant regional languages, depending on the customer base.

Key Performance Indicators (KPIs)

- Customer satisfaction score (CSAT).
- First-contact resolution rate.
- Average response and resolution time.
- Number of complaints resolved.
- Customer feedback and service quality scores.
- Adherence to service-level agreements (SLAs).
- Customer retention and escalation rates.

Key Objective To deliver excellent customer service by resolving inquiries efficiently, maintaining strong customer relationships, and ensuring a positive customer experience that supports customer satisfaction and business growth. Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Ability to commute/relocate:
- Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:
- Higher Secondary(12th Pass) (Preferred)

Experience:
- Customer support: 1 year (Preferred)

Work Location: In person

📌 Customer Support Officer (Guduvancherry Lake)
🏢 Living Assets Builder
📍 Guduvancherry Lake