16 Oct
|
Saistar Impex
|
Surat
16 Oct
Saistar Impex
Surat
Roles and Responsibilities
- Manage customer support operations and ensure timely resolution of customer queries and complaints.
- Coordinate with the technical and service teams for embroidery machine installation, maintenance, troubleshooting, and repairs.
- Handle customer escalations and ensure effective solutions to technical and service-related issues.
- Monitor service requests, response times, customer feedback, and overall customer satisfaction.
- Maintain customer records, service reports, complaint logs, and follow-up documentation.
- Manage and guide the customer support team to achieve service quality and performance targets.
- Build solid customer relationships and support customer retention through proactive after-sales service.
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
📌 Customer Support Manager (Surat)
🏢 Saistar Impex
📍 Surat