Company Description View On Click is a professional property media and private property showcase platform designed for property owners. The company enables users to present their properties with high-quality photography, walkthrough videos, and other visual media. All services are delivered through one streamlined, easy-to-use platform.

View On

Click focuses on helping property owners enhance their listings, attract more interest, and improve the overall viewing experience for potential buyers or renters.

Role Description The Customer Support Executive role is a full-time, remote position responsible for assisting property owners and platform users with their inquiries and requests. Day-to-day tasks include responding to customer questions via email, chat, and other online channels, guiding users through platform features, and troubleshooting basic technical issues.

The role involves ensuring timely and accurate resolutions, monitoring customer interactions to maintain high satisfaction levels, and escalating complex issues to the appropriate internal teams.

The Customer Support

Executive will also contribute to support documentation, gather customer feedback,



and collaborate with colleagues to improve service processes and user experience.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and empathetic problem-solving.
- Experience in maintaining Customer Satisfaction through proactive follow-up, issue resolution, and a service-oriented mindset.
- Comfort with Online Support channels, such as email, chat, and ticketing systems, and the ability to manage multiple inquiries efficiently.
- Basic Technical Support capabilities, including troubleshooting user issues related to account access, platform navigation, and media uploads.
- Excellent written and verbal communication skills in English, with attention to detail and professionalism.
- Strong organizational and time-management skills, with the ability to work independently in a remote workplace.
- Familiarity with property, real estate, or digital media platforms is an advantage.
- Relevant experience in customer-facing roles; post-secondary education in business, communications, or a related field is beneficial but not mandatory.

📌 Customer Support Executive (India)
🏢 View On Click
📍 India