- Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product information, order status, shipping inquiries, returns, and other concerns promptly and professionally

- Investigate and resolve customer complaints and issues regarding orders, payments, refunds, or any other matters efficiently and effectively to ensure customer satisfaction

- Collaborate with the fulfilment team to ensure accurate and timely processing of orders, shipment tracking, and delivery updates for customers

- Manage return and exchange requests, initiate return authorizations, and process refunds or replacements in accordance with company policies

- Stay informed about product updates, promotions, and company policies to provide accurate information and support to customers

- Document customer interactions, feedback,



and complaints in the customer support system. Report recurring issues or trends to management for further analysis and resolution

- Gather and relay customer feedback to the appropriate departments to help improve products, services, and the overall customer experience.

Qualification:

- Minimum 6 months to 1 year of customer support experience, preferably from retail or e-commerce industry

- Graduate in any stream

- Positive verbal and written communication skills

- Languages known English, Hindi and Kannada/Telugu/Tamil/Malayalam

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Support Executive (Kalyan Nagar)
🏢 TIF Labs
📍 Kalyan Nagar