Role & responsibilities

Role: Handle incoming customer calls,

resolve queries/complaints, provide basic technical support

Key Skills: Robust communication,

good listening, phone etiquette,

tech-friendly

Responsibilities

Manage multiple calls efficiently

Ensure quick and digital resolution of issues

Build positive customer relationships &

handle escalations

Expectation

Good product & process knowledge

High call handling & resolution efficiency

Contribute to team performance and customer satisfaction

Requirement Details

Education Qualification

Electrical Engineer preferred

Experience (in years)

2

Skill Set Requirement

Strong verbal & written communication skills

Good listening skills & phone etiquette

Basic technical understanding (electrical/

products)

Ability to handle multiple calls & multitask efficiently

Good problem-solving & customer handling skills

Comfortable with computers, CRM tools & digital platforms

Ability to remain calm and de-escalate situations

Preferred candidate profile

📌 Customer Support Executive (Mumbai)
🏢 Search Advisers Services ( GUJ
📍 Mumbai