Customer Support Executive| Naukri.com| Noida|

Customer Support Executive| Naukri.com| Noida|

16 Oct
|
Info Edge
|
Noida

16 Oct

Info Edge

Noida

Roles and Responsibilities :

- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.

- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.

- Maintain accurate records of all interactions with customers using CRM software or other tools.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

- 2-5 years of experience in an International Voice Process (IVP) environment handling inbound/outbound processes.

- Solid communication skills with the ability to work effectively in a fast-paced environment.

- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.

📌 Customer Support Executive| Naukri.com| Noida|
🏢 Info Edge
📍 Noida

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