CUSTOMER SUPPORT EXECUTIVE

Location: Hyderabad

Mode: Work From Office

Designation: Customer Support Executive

No. of Positions: 2

Languages: English and Hindi

Role Overview The Customer Support Executive will be responsible for managing day-to-day support operations for the TeachNext platform, including handling inbound calls and support tickets and resolving technical and functional issues.

Key Responsibilities

- Handle inbound calls and tickets related to the TeachNext platform.
- Ensure timely acknowledgement, categorization and resolution of customer queries.
- Conduct team reviews and ensure support targets are consistently met.
- Prepare daily and weekly performance reports.
- Analyze support metrics such as resolution time, ticket volumes and SLA adherence.
- Handle and resolve customer complaints professionally and empathetically.
- Escalate critical issues to the appropriate internal teams when required.




- Provide end-to-end technical support for hardware and software issues faced by school clients.
- Manage configuration and operation of client-based computer operating systems.
- Handle support tickets related to the English Lab module.
- Prepare reports, trackers and communication documents using MS Excel, Word and PowerPoint.

Preferred Qualifications

- Bachelor's degree in any discipline. B.Tech / BCA / B.Sc preferred.
- 1 - 3 years of experience in Customer Support or IT Helpdesk roles.
- Prior experience in EdTech or school-facing support is an advantage.
- Experience with ticketing tools such as Freshdesk, Zoho Desk or similar.
- Robust communication and customer-handling skills.
- Good knowledge of MS Excel, Word and PowerPoint.
- Ability to handle technical and functional customer queries.

Interested candidates can fill the G-sheet https://forms.gle/76vUu3MGnj6Yn9pAA

📌 Customer Support Executive (Hyderabad)
🏢 Next Education
📍 Hyderabad