Job Title: Customer Support Specialist – Japanese Language

Location: Jaipur (On-site)

Employment Type: Full-time

Salary: INR 9.6 LPA

About the Role

We are hiring a Japanese Language Customer Support Specialist to assist Japanese-speaking customers through chat, email, and other support channels. The role involves resolving customer queries, providing product/service information, and ensuring a high-quality customer experience.

Key Responsibilities

- Handle customer queries and complaints in Japanese and English via chat, email, and ticketing systems.
- Provide accurate information regarding products, services, orders, billing, and account-related issues.
- Resolve customer concerns promptly while maintaining service-quality standards.




- Document customer interactions and follow up as required.
- Coordinate with internal teams to resolve escalated issues.
- Meet productivity, quality, and customer-satisfaction targets.

Requirements
- JLPT N2 certification is mandatory.
- Strong Japanese reading, writing, and communication skills.
- Positive English communication skills.
- Prior customer support, BPO, or customer-facing experience preferred.
- Freshers with strong Japanese language skills may also apply.
- Ability to work in a target-driven, customer-focused environment.
- Must be comfortable working from the Jaipur office.

📌 Customer Support Executive – Japanese Language (Rajasthan)
🏢 Digivance Solutions
📍 Rajasthan