Key Responsibilities

- Handle customer queries through phone calls, emails, and WhatsApp.
- Understand customer issues and provide appropriate solutions.
- Troubleshoot basic technical issues and escalate complex problems to the technical team.
- Log, track, and update customer complaints and service requests.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain customer interaction records and prepare support reports.
- Follow up with customers to ensure satisfaction and closure of complaints.
- Meet support response time and service quality targets.

Required Skills

- 1–3 years of experience in Customer Support, Technical Support, or Helpdesk Support.
- Excellent verbal and written communication skills.
- Basic knowledge of computers, software applications, and troubleshooting.




- Familiarity with MS Office, email, and ticketing tools.
- Valuable problem-solving and customer-handling skills.
- Ability to manage multiple queries and work in a team.

Education :- Any Garudate Intrested candidate can share us the profile on [email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Application Question(s):
- How many days for Notice Period you will hold ?

Education:
- Bachelor's (Required)

Experience:
- Customer service: 1 year (Preferred)

Language:
- English (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (Goregaon)
🏢 Techplus Infotech
📍 Goregaon