16 Oct
|
Glympse human capital services
|
Bengaluru
16 Oct
Glympse human capital services
Bengaluru
: International Voice Process Executive Job Title: International Voice Process Executive / Customer Support Executive Location: Bangalore Experience: 1–7 Years Employment Type: Full-Time Industry: BPO / Call Centre / Customer Service Department: Customer Service / Operations Job SummaryWe are looking for enthusiastic and customer-focused professionals to join our International Voice Process team in Bangalore. The ideal candidate should have excellent English communication skills, a customer-centric approach, and the ability to handle international customer queries professionally. Key ResponsibilitiesHandle inbound and/or outbound international customer calls.
Provide accurate information and resolve customer queries efficiently. Maintain high standards of customer satisfaction and service quality. Understand customer concerns and provide appropriate solutions.
Meet daily, weekly, and monthly performance targets. Maintain call quality, productivity, and process compliance standards. Document customer interactions accurately in the CRM system. Escalate complex issues to the appropriate department when required.
Required Skills and Qualifications1–7 years of experience in an International Voice Process, BPO, or Customer Support role. Excellent verbal communication skills in English. Valuable listening, problem-solving, and interpersonal skills. Ability to handle customer queries professionally. Basic computer knowledge and familiarity with CRM tools. Willingness to work in rotational shifts, including night shifts. Ability to work in a target-driven environment.
Preferred Candidate
ProfileExperience handling international customers, preferably US, UK, Australian, or other global markets. Freshers with excellent English communication may be considered if eligible for the specific opening. Immediate joiners are preferred. Candidates should be comfortable working from the office in Bangalore.
Job Details Job Location: Bangalore Experience Required: 1–7 Years Salary: Best in the industry, based on experience and interview performance Shift: Rotational / Night Shifts Work Mode: Work from Office Interested candidates can apply with their updated resume
📌 Customer Support Executive (Bengaluru)
🏢 Glympse human capital services
📍 Bengaluru