Key Skills & Requirements

- Customer Support, Technical Support, Customer Service, Client Support, and Customer Relationship Management (CRM)

- Solid Communication Skills, Customer Handling, Customer Query Resolution, and Client Relationship Management

- Experience in Technical Support, IT Support, SaaS Support, Software Support, or Helpdesk Support

- Knowledge of CPaaS, Cloud Telephony, IVR, WhatsApp Business API, SMS API, Voice API, and API Integration is preferred

- Technical Troubleshooting, Problem-Solving, Issue Resolution, and Ticket Management

- Experience with CRM Software, Ticketing Systems, Helpdesk Tools, and Customer Support Platforms is an advantage

- Knowledge of Cloud Communications, Customer Support, Incident Management, and Technical Issue Resolution is a plus

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s)

- Current CTC

- Expected CTC

- Notice Period

Education

- Bachelor's (Preferred)

Experience

- Technical support: 2 years (Required)

- CRM software: 2 years (Required)

- Ticketing Tool: 1 year (Preferred)

- Software technical support: 2 years (Preferred)

Language

- English (Required)

Location

- Gotri, Vadodara, Gujarat (Preferred)

Work Location: In person

📌 Customer Support Executive (CSE) (Gotri)
🏢 iSproutsgroup
📍 Gotri