We are looking for a Blended Customer Support Associate – International Voice & Chat to join our team and provide exceptional customer support to international customers.

- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat

- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto workplace/company

- Experience using AI-powered tools (e.g., AI copilots, chatbots)

- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)

Required Skills & Qualification

- Strong communication skills are mandatory.

- Profile quality will be the key focus while sourcing.





- Candidates from regulated industries will be preferred:

- FinTech

- Banking

- Insurance

- Financial Services

- Crypto industry experience will be an added advantage.

- Since crypto experience may be difficult to find, strong financial domain experience will also be considered.

- Client has started introducing AI initiatives within their operations.

- Existing resources are also undergoing AI-related training.

- Candidates should have basic awareness/experience with AI-powered tools.

- Exposure to:

- AI copilots

- Chatbots

AI-based support tools.

📌 Customer Support Executive (Hyderabad)
🏢 Artech
📍 Hyderabad