Roles and Responsibilities – Customer Support Associate

- Handle customer queries and concerns through inbound and outbound calls, emails, and chat support.
- Provide accurate information about the company’s products, services, policies, and procedures.
- Resolve customer complaints and service-related issues efficiently and professionally.
- Assist customers with product-related queries, order updates, application status, and service requests, as applicable.
- Maintain a skilled and customer-friendly approach to ensure a positive customer experience.
- Record customer interactions, feedback, complaints, and resolutions in the CRM system.
- Follow up with customers to ensure their issues are resolved within the defined turnaround time (TAT).
- Coordinate with internal departments to address customer concerns and provide timely solutions.




- Escalate complex issues to the concerned department or senior team members when required.
- Maintain accurate customer records and ensure confidentiality of customer information.
- Achieve daily and monthly performance targets related to call quality, customer satisfaction, response time, and query resolution.
- Follow company policies, standard operating procedures (SOPs), and customer service quality standards.
- Collect customer feedback and identify opportunities to improve service quality.
- Build and maintain positive customer relationships through effective communication and problem-solving.

Contact - (phone hidden)

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Support Associate (Jaipur)
🏢 REVIVE EDUCATION
📍 Jaipur