Job Summary

As a Customer Support Associate, you will help business customers by answering their questions over phone calls. Your goal is to solve customer issues, provide excellent service, and ensure a positive customer experience.

Responsibilities

- Answer customer calls and provide support.

- Listen carefully and solve customer problems.

- Handle customer concerns politely and professionally.

- Keep customer records and update information accurately.

- Meet quality, productivity, and attendance targets.

- Report common customer issues and suggest improvements.

Skills

- Valuable English communication skills.

- Friendly and customer-focused attitude.

- Ability to understand customer concerns and solve problems.

- Basic knowledge of Windows computers.

- Good time management and ability to work independently.

Qualifications

- High school diploma (or equivalent) or higher.

- 0-2 years of experience (Freshers can apply).

Work Details

- Location: Chennai

- Shift: Rotational shifts (Day & Night).

- Work Schedule: 5 working days and 2 rotational weekly offs.

📌 Customer Support Associate (Chennai)
🏢 Shashwath Solution
📍 Chennai